FAQ

Delivery for Online Orders

Standard delivery is free for orders over S$80, and a flat rate of S$6 for orders under S$80.

For orders including freshly-baked goods that require same-day delivery for food safety reasons, standard delivery remains free for orders over S$80, and is a flat rate of S$10 for orders under S$80.

We use a courier service to deliver all orders in Singapore. Your orders should reach you within 4-6 business days.

For international orders, please contact us in advance so we can advise if we are able to ship to your location.

Yes, we do! An option for Next Day Delivery is also available for urgent orders that are received by 3pm latest.

The delivery fee is S$12 for locations within 5km, and S$18 for locations more than 5km from our Kreta Ayer outlet. Do note this is not applicable for freshly baked food items and customized products.

Yes, we do! You have an option to purchase online and pick-up your order up from our Kreta Ayer outlet. You order will usually be packed by the next business day (except freshly-baked food items and customized products), and you will receive a notification email when your order is ready to be picked up. Please do take note of our store's opening hours and be prepared to show your order confirmation email upon request.

Your products will be held at the store for 7 business days. If you have not picked up your purchases by the end of 7 days, your purchases will be refunded and released for sale.

Please note orders for freshly-baked food items and customized products will require a minimum of 4-6 days to be ready, and will not be eligible for refunds.

Our Kreta Ayer outlet is open from 09:00 - 17:00 and closed on Mondays & Public Holidays. For enquiries, please contact the outlet via phone at +65 6655 0221 or WhatsApp at +65 9341 9639.

Order something from our online store and you may be surprised by what shows up on your doorstep: a not-so-pretty cardboard box, slightly worn and clearly used, possibly wearing a label from another company. While many online retailers take great care in packaging their products in a brand-centric, aesthetically-pleasing box, The Social Space is thinking in a different way: why use a new box when you can reuse an old one?

As part of our efforts to reduce waste and create a circular economy, all online orders will be packed using only second-hand, post-consumer and/or upcycled material, such as reused carton boxes, poly-mailers, envelopes, paper/plastic bags or bubble wrap.

According to NEA, packaging waste makes up about one-third of domestic waste disposed in Singapore. It is therefore one of the key priority waste streams identified in the Zero Waste Masterplan that we will need to focus our efforts on to close the resource loop and to help Singapore achieve its goal of becoming a Zero Waste Nation. For more information, click here.

To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!

If the tracking status shows that your package has been delivered but you have not received it, please contact us at hello@thesocialspace.co and we will investigate this matter for you.

If you want to cancel or change your order please email us at hello@thesocialspace.co as soon as possible. We will make every effort to accommodate your request.

We hope you understand that we will not be able to cancel or change your order once your package has been collected by our delivery partner. In this case, please refer to our 'Returns or Exchanges' section below for more information.

If any of the items are defective or damaged upon arrival, please send photos and/or videos of the defect to us via e-mail at hello@thesocialspace.co within 7 days of receiving your purchase. We will arrange to collect back the damaged items and send a replacement unit as soon as possible. Damaged items must be returned in the condition received by you with all original packaging, accessories and tags/labels still attached.

We reserve the right to reject any return, exchange or refund deemed unfit or unreasonable.

For international orders, please contact us at hello@thesocialspace.co in advance so we can advise if we are able to ship to your location.

Returns & Exchanges

If you are not fully satisfied with your online purchase, please drop us an e-mail at hello@thesocialspace.co within 7 days of receiving your purchase. We will refund the full cost of the item, minus shipping costs.

We will only accept, for returns or exchange, items that are new in condition, unworn, unwashed, unaltered and free of damages by the customer. All tags/labels must still be attached and items must be in their original packaging.

For returns, items must be returned to our Marina One outlet and the shipping cost is to be borne by the customer. Please ensure a suitable and trackable return shipping method is used, especially for fragile items - return items that are lost in transit, or are received broken or in an unsellable condition will not be accepted. A S$6 redelivery fee will be charged to send the items back to you.

For exchanges, items can be exchanged one time only to another item of same or higher value from the same brand at our Marina One outlet only within 7 days of receiving your purchase. You will need to inform us of your preferred date of exchange via e-mail at least 24
hours in advance so we can ensure the respective outlet managers are duly informed.

For hygiene reasons, please note that refillery and skin care products, essential oils, jewellery and food products cannot be returned or exchanged. Items that are customised or on sale also cannot be returned or exchanged.

- If you’ve changed your mind about an item or found it to be faulty/defective, we allow for exchanges within 7 days of purchase.

- We do not accept returns/refunds for in-store purchases.

- We only accept exchanges for items from the same brand of same value or higher.

- Exchanges can only be done when a receipt is presented.

- We only accept items that are new in condition, unworn, unwashed, unaltered and free of damages by the customer. All tags/labels must still be attached and items must be in their original packaging.

- Items must be exchanged at the store at which they were purchased from.

- For hygiene reasons, please note that refillery and skin care products, essential oils, jewellery and food products cannot be returned or exchanged. Items that are customised or on sale also cannot be returned or exchanged.

​For enquiries, please e-mail us at hello@thesocialspace.co.

Events & Workshops

That's great! All our upcoming events and workshops will be listed on our online store here. Simply purchase the tickets based on the number of participants for the event/workshop that you are interested in.

Payment should be completed upon checking out from our online cart to confirm your place in our event/workshop, and you should receive a confirmation e-mail immediately.

If in doubt, kindly email us at hello@thesocialspace.co to verify.

If you are not able to make it for the event/workshop, please let us know as least 7-days in advance.

We seek your understanding that no refunds will be provided for no-shows or cancellations without 7-days notice.

An exception will be made for an unexpected illness, i.e. COVID-19 related issues, and a refund of 50% or a store credit can be issued.

Any multi-day workshop tickets purchased are non-refundable and non-transferable. You should ensure they are able to attend all the sessions before booking. No partial refunds will be provided mid-way through the workshop either.

Yup, you have the option of transferring your ticket to another attendee. In this case, please let us know at least 24-hours in advance.

Please write to us using the same email address that was provided at
registration, and include the full name & email address of the person who you would like to transfer your ticket to. We’ll take it from there!

For multi-day workshops, please take note that the same person must attend all sessions.

The number of participants range from as little as 4-20 pax for workshops, up till 50 pax for larger events.

Depending on the activity, we try to keep our group sizes small for workshops to allow for a more personal interaction with the instructor and more individualized feedback.

For some events/workshops, we also do need to meet a minimum attendance to cover our overhead costs. In the event of low attendance, The Social Space reserve all rights to cancel/reschedule the event/workshop. You will receive an email notice at least 48-hours prior and be given the choice to attend the next event/workshop or get a full refund.

There is no age limit for most of our events or workshops (unless otherwise stated), but it is most enjoyable for participants aged 6 and above.

Children under the age of 6 are welcome but must be accompanied by a paying adult.

All participants are required to purchase a ticket, child and adult alike. No “accompanying guest” or “observer” will be allowed.

Yup, by purchasing a ticket to any of our events or workshops, you agree to the following terms & conditions:

- Photographs and videos will be taken during event/workshop and may be used for our training and marketing purposes. Participants with any concern should inform The Social Space prior to the event/workshop.

- Participant agrees to indemnify The Social Space and our event/workshop partners against any damages or injuries that may be sustained to themselves, or their belongings, during the event/workshop.

- The Social Space reserves all rights to seek compensation for any damage to our space or furniture, or injury to the instructor.

- The Social Space reserves all rights to make changes or update these terms and conditions whenever necessary. In case of any dispute, we reserve all rights to make the final decision.

STILL NEED HELP?

Burning questions, product advice, or anything else we can help with – email us at hello@thesocialspace.co.

We'd love to hear from you!