At The Social Space, we want your experience to be smooth and enjoyable — right from placing your order to receiving it at your doorstep.

Below is a guide to our delivery options, depending on the type of order you've placed.

📦 Standard Retail Orders

• Enjoy free delivery for orders above S$80.
• A flat fee of S$6 applies to orders below S$80.
• Standard delivery takes approximately 4–6 working days.

🍪 Orders with Freshly-Baked Goods
To ensure food safety, these items require direct delivery:

• Free delivery for orders over S$800.
• For orders under S$800, a tiered delivery fee applies based on your distance from our DUO Galleria outlet:
• A S$5 surcharge may apply during peak seasons and public holidays.

🍽️ Catering Orders
Catering deliveries are available from Monday to Saturday, 10am–6pm, in the following time slots:
10am–12pm, 12pm–2pm, 2pm–4pm, or 4pm–6pm.

Please provide your preferred delivery date (with at least 7 days’ notice) and time slot in the ‘Order Notes’ at checkout.

• Complimentary delivery is available for catering orders over S$800 (to one location).
• For orders below S$800, the same tiered delivery fees apply as above.
• A S$5 surcharge applies during peak seasons and public holidays.

📦 Bulky or Heavy Orders (Above 8kg)
For large or heavy orders that require special handling:

• S$30 for delivery within 5km
• S$35 for 5km–20km
• S$40 for over 20km
• A S$5 surcharge applies during peak seasons and public holidays.

🛍️ Self Collection
Prefer to collect your order? No problem!
Simply choose the ‘Pick Up’ option at checkout to collect from one of our outlets, or arrange your own courier service.

🚚 Special Delivery Locations
Additional fees apply for delivery to:

• Sentosa
• Changi Airport & Changi Aviation Center
• Tuas (postal codes starting with 627, 628, 629, 636, 637, 638, 639)

🌍 International Orders
If you’re ordering from overseas, please e-mail us at hello@thesocialspace.co so we can check if delivery to your location is available.

🎄Festive Peak Periods
Do note that a seasonal surcharge may apply during the following dates, as set by our third-party courier partners:

• 18 Nov – 31 Dec 2024 (Christmas & New Year)
• 1 Jan – 15 Feb 2025 (Chinese New Year)
• 22 Sep – 12 Oct 2025 (Mid-Autumn Festival)
• Eves of Public Holidays & Public Holidays

We understand that sometimes you just need your order a little quicker. Whether it’s a last-minute gift or an urgent restock of your favourites, we’ve got you covered with our next-day delivery and flexible pick-up options.

🚚 Next Day Delivery
Yes, we do offer Next Day Delivery for urgent orders — perfect if you’re in a hurry! Orders must be placed by 3pm to qualify.

Delivery fees (based on distance from our Kreta Ayer outlet):

• S$15 – within 5km
• S$20 – between 5km to 20km
• S$30 – beyond 20km
• +S$5 surcharge during festive peak periods and public holidays

🛍️ Self-Collection
Need it urgently and prefer to self-collect? You’re welcome to select the ‘Pick Up’ option at checkout to collect from our outlets or to arrange your own courier.

For urgent collections, simply WhatsApp us at +65 8023 2110 to check if your order is eligible for next-day pick-up. We’ll do our best to assist!

🍰 Items Not Eligible for Next Day Delivery
Please note that freshly-baked goods and customised products are not eligible for next-day delivery, as they require more time to prepare. These items will follow our standard delivery timeframe of 4–10 days.

🚫 Special Locations & Surcharges
Additional fees will apply for deliveries to the following areas:

• Sentosa
• Changi Airport & Changi Aviation Center
• Tuas (postal codes starting with 627, 628, 629, 636, 637, 638, 639)

📅 Festive Peak Periods
Please note that courier surcharges may apply during the following festive periods:

• 18 Nov – 31 Dec 2024 (Christmas & New Year)
• 1 Jan – 15 Feb 2025 (Chinese New Year)
• 22 Sep – 12 Oct 2025 (Mid-Autumn Festival)
• Eves of Public Holidays & on Public Holidays

As we work with third-party couriers, delivery timelines and charges may be affected by their policies during these dates.

If you'd prefer to collect your order in person, we offer a convenient self-collection option at selected outlets.

🛍️ Self-Collection (Pick-Up)

You can choose to place your order online and pick it up from the following locations:

• Retail items: Available for pick-up at our Kreta Ayer outlet
• Food & catering orders: Available for pick-up at our DUO Galleria outlet

📦 Order Preparation Time

• Retail orders will be packed and ready within 1–3 business days
• Food & catering orders are made to order and will be ready within 4–10 business days

Once your order is ready, you'll receive a notification email. Please bring your order confirmation email when collecting your items.

🕒 Pick-Up Hours

Pick-up for catering orders is available Monday to Saturday, from 9.30am to 5.30pm.

If you require collection outside these hours, do get in touch — special arrangements may be made on a case-by-case basis, and a surcharge of S$50–S$150 may apply.

⏳ Holding Period & Refund Policy

Retail orders will be held in-store for up to 7 business days. If not collected within this period, your order will be refunded, less a 15% handling and credit card processing fee, and the items will be returned to stock.

Please note that freshly-baked items, catering orders, customised products, and refillery items are not eligible for refunds or exchanges.

📩 Need Help?

Have a special request or unsure if your order qualifies for pick-up?
Reach out to us via:
Email: hello@thesocialspace.co
WhatsApp: +65 8023 2110

We're here to help make your experience smooth and meaningful.

Order something from our online store and you may be surprised by what shows up on your doorstep: a not-so-pretty cardboard box, slightly worn and clearly used, possibly wearing a label from another company. While many online retailers take great care in packaging their products in a brand-centric, aesthetically-pleasing box, The Social Space is thinking in a different way: why use a new box when you can reuse an old one?

As part of our efforts to reduce waste and create a circular economy, all online orders will be packed using only second-hand, post-consumer and/or upcycled material, such as reused carton boxes, poly-mailers, envelopes, paper/plastic bags or bubble wrap.

According to NEA, packaging waste makes up about one-third of domestic waste disposed in Singapore. It is therefore one of the key priority waste streams identified in the Zero Waste Masterplan that we will need to focus our efforts on to close the resource loop and to help Singapore achieve its goal of becoming a Zero Waste Nation. For more information, click here.

To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!

If the tracking status shows that your package has been delivered but you have not received it, please contact us at hello@thesocialspace.co and we will investigate this matter for you.

If you want to cancel or change your order please email us at hello@thesocialspace.co as soon as possible. We will make every effort to accommodate your request.

We hope you understand that we will not be able to cancel or change your order once your package has been collected by our delivery partner. In this case, please refer to our 'Returns or Exchanges' section below for more information.

If any of the items are defective or damaged upon arrival, please send photos and/or videos of the defect to us via e-mail at hello@thesocialspace.co within 7 days of receiving your purchase. We will arrange to collect back the damaged items and send a replacement unit as soon as possible. Damaged items must be returned in the condition received by you with all original packaging, accessories and tags/labels still attached.

We reserve the right to reject any return, exchange or refund deemed unfit or unreasonable.

For international orders, please contact us at hello@thesocialspace.co in advance so we can advise if we are able to ship to your location.

If you are not fully satisfied with your online purchase, please drop us an e-mail at hello@thesocialspace.co within 7 days of receiving your purchase. We will refund the full cost of the item, minus a 15% handling and credit card processing fee. Shipping fees are not refundable. We seek your understanding that we are charged fees for all online orders, and we incur these fees even if you change your mind after making a purchase.

We will only accept, for returns or exchange, items that are new in condition, unworn, unwashed, unaltered and free of damages by the customer. All tags/labels must still be attached and items must be in their original packaging.

For returns, items must be returned to our Kreta Ayer outlet and the shipping cost is to be borne by the customer. Please ensure a suitable and trackable return shipping method is used, especially for fragile items - return items that are lost in transit, or are received broken or in an unsellable condition will not be accepted. A S$6 re-delivery fee will be charged to send the items back to you.

For exchanges, items can be exchanged one time only to another item of same or higher value from the same brand at our Kreta Ayer outlet only within 7 days of receiving your purchase. You will need to inform us of your preferred date of exchange via e-mail at least 24 hours in advance so we can ensure the respective outlet managers are duly informed.

For hygiene reasons, please note that refillery and skin care products, essential oils, jewellery and food products cannot be returned or exchanged. Orders that include freshly-baked goods (including catering orders), customised products or items on sale also cannot be cancelled, returned or exchanged.

- If you’ve changed your mind about an item or found it to be faulty/defective, we allow for exchanges within 7 days of purchase.

- We do not accept returns/refunds for in-store purchases.

- We only accept exchanges for items from the same brand of same value or higher.

- Exchanges can only be done when a receipt is presented.

- We only accept items that are new in condition, unworn, unwashed, unaltered and free of damages by the customer. All tags/labels must still be attached and items must be in their original packaging.

- Items must be exchanged at the store at which they were purchased from.

- For hygiene reasons, please note that refillery and skin care products, essential oils, jewellery and food products cannot be returned or exchanged. Items that are customised or on sale also cannot be returned or exchanged.

​For enquiries, please e-mail us at hello@thesocialspace.co.

That's great! All our upcoming events and workshops will be listed on our online store here. Simply purchase the tickets based on the number of participants for the event/workshop that you are interested in.

Payment should be completed upon checking out from our online cart to confirm your place in our event/workshop, and you should receive a confirmation e-mail immediately.

If in doubt, kindly email us at hello@thesocialspace.co to verify.

If you are not able to make it for the event/workshop, please let us know as least 7-days in advance. We will refund the amount paid, minus a 15% handling and credit card processing fee.

We seek your understanding that no refunds will be provided for no-shows or cancellations without 7-days notice.

Any multi-day workshop tickets purchased are non-refundable and non-transferable. You should ensure they are able to attend all the sessions before booking. No partial refunds will be provided mid-way through the workshop either.

Yup, you have the option of transferring your ticket to another attendee. In this case, please let us know at least 24-hours in advance.

Please write to us using the same email address that was provided at
registration, and include the full name & email address of the person who you would like to transfer your ticket to. We’ll take it from there!

For multi-day workshops, please take note that the same person must attend all sessions.

The number of participants range from as little as 4-20 pax for workshops, up till 50 pax for larger events.

Depending on the activity, we try to keep our group sizes small for workshops to allow for a more personal interaction with the instructor and more individualized feedback.

For some events/workshops, we also do need to meet a minimum attendance to cover our overhead costs. In the event of low attendance, The Social Space reserve all rights to cancel/reschedule the event/workshop. You will receive an email notice at least 48-hours prior and be given the choice to attend the next event/workshop or get a full refund.

There is no age limit for most of our events or workshops (unless otherwise stated), but it is most enjoyable for participants aged 6 and above.

Children under the age of 6 are welcome but must be accompanied by a paying adult.

All participants are required to purchase a ticket, child and adult alike. No “accompanying guest” or “observer” will be allowed.

Yup, by purchasing a ticket to any of our events or workshops, you agree to the following terms & conditions:

- Photographs and videos will be taken during event/workshop and may be used for our training and marketing purposes. Participants with any concern should inform The Social Space prior to the event/workshop.

- Participant agrees to indemnify The Social Space and our event/workshop partners against any damages or injuries that may be sustained to themselves, or their belongings, during the event/workshop.

- The Social Space reserves all rights to seek compensation for any damage to our space or furniture, or injury to the instructor.

- The Social Space reserves all rights to make changes or update these terms and conditions whenever necessary. In case of any dispute, we reserve all rights to make the final decision.